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Client reviews – UK apostille & legalisation services
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We used 12 Apostilles for marriage and police clearance documents before moving to Australia. Elena kept us updated and made sure everything was done quickly and correctly.
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"I wasn’t sure if my birth certificate needed solicitor certification before apostille, but Alex guided me through it and handled everything. Brilliant communication and very professional."
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"Andrey was fantastic — very professional and clear about embassy legalisation requirements. The team gave me the lowest price and completed everything ahead of schedule."
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"Elena answered my call in seconds, explained exactly what I needed, and even arranged a certified translation. My documents were back in just two days. Excellent service."
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"I needed my degree apostilled urgently for a job in Dubai. 12 Apostilles processed it within 24 hours and kept me updated at every step. Highly recommend their UK apostille service!"
Frequently asked questions
We’ve gathered the most common questions from our customers to help you get the details you need before ordering.
How can I contact customer support if I have any questions or concerns about my order?
Our dedicated customer support team is here to assist you with any questions or concerns you may have about your order. You can reach us via email, phone, or contact form, and we'll be happy to provide prompt and personalized assistance.
What happens if my document is rejected by the FCDO?
Rejections typically occur if the document has no recognisable signature or stamp, is laminated, is a photocopy rather than an original or certified copy, or is a type not eligible for an apostille (e.g., a religious certificate). If this happens, you may need to obtain a corrected document or follow an alternative process.
How do I send my documents to 12 Apostilles from overseas?
Place your order online and follow the instructions for international posting. Use a tracked courier service, include your order number clearly, and ensure you comply with any pre-certification requirements. Once processed, 12 Apostilles returns your documents via a courier option.
How does the process with 12 Apostilles work?
1. Place your order online via 12 Apostilles.
2. Send in your UK-issued original or officially certified copy of the document.
3. Select whether you need the standard or expedited service.
4. Pay securely online.
5. Receive your apostilled document ready for international use.
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Fast turnaround
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Official & secure
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Global recognition
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All-in-one service
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Expert support
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Transparent pricing